Every other aspect of the dealership is data driven, audited, and regulated, and expenses are tracked on a micro level. However, most dealerships’ reconditioning processes are organized chaos behind the curtain. Take a closer look and you’ll find vendors walking lots, assessing and charging for repairs that may or may not have happened, missing keys, infrequency of services, no real data to track expenses or optimize the flow of vehicles, and the added pressure of online reputation management. It all adds up to a challenge that’s made even more difficult by “we owes” and a lower quality turn, due to time and resource restraints.